# Java incompatibilites with AIS Document Direct

Users unable to access <span class="caps">AIS</span> Document Direct due to Java errors likely have a workaround from <span class="caps">AIS</span>:

[https://ucla.service-now.com/kb\_view.do?sysparm\_article=KB0010708](https://ucla.service-now.com/kb_view.do?sysparm_article=KB0010708)

This is likely due to Java version incompatibilities with the latest versions of Java installed on end-user systems. Please ensure your end users are on the latest version of Java, have pop-ups disabled for the <span class="caps">AIS</span> site ( [https://ddi.ais.ucla.edu](https://ddi.ais.ucla.edu) ), and give the <span class="caps">AIS</span> application permission to run.