# Technical Training and Development

<span class="caps">UCLA</span> offers many **technical** training resources intended for both technical and non-technical personnel. The list below is intended as a good starting point for the most popular of these. A great starting place is [http://learnit.ucla.edu](http://learnit.ucla.edu), the <span class="caps">UCLA</span> gateway to online IT training resources.

**<span class="caps">ONLINE</span> <span class="caps">TRAINING</span>**

- **[Lynda.com](https://kb.ucla.edu/link/1334)** offers basic online training for all skill levels on a wide variety of commonly used applications and operating systems. This is currently available for free to all <span class="caps">UCLA</span> faculty, staff, and students.
- **[Microsoft IT Academy](https://ccle.ucla.edu/course/view/IT%20Academy)** is a new online training option that’s being provided by the [<span class="caps">UCLA</span> Help Desk Consortium](http://www.hdc.ucla.edu). It offers online training modules on most Microsoft products for both general users as well as IT professionals.

**<span class="caps">INSTRUCTOR</span> <span class="caps">LED</span> <span class="caps">TRAINING</span>**

- **[Campus Human Resources](http://map.ais.ucla.edu/go/Campus-Services/Human-Resources/Training-&-Development)** has a variety of training classes, workshops, and seminars. Some that are particularly relevant to IT staff and management include: Supervisory Certificate, Management Development Certificate, Management Training Workshops, and Management Skills Assessment Program. Two very popular Career Development Programs are the year-long Staff Enrichment Program (<span class="caps">SEP</span>) and Professional Development Program (<span class="caps">PDP</span>).
- **[<span class="caps">UCLA</span> Extension](http://www.uclaextension.edu)** offers a wide variety of courses including a large number specific to computers and technology (some online). They also offer an new eight-course Certificate in Information Technology Management. <span class="caps">UCLA</span> staff gets a 25% discount on these classes.

**<span class="caps">ADDITIONAL</span> <span class="caps">RESOURCES</span>**

- <span class="caps">UCLA</span> has free online access to many **[O’Reilly and Associates tech books.](https://kb.ucla.edu/link/89)**
- <span class="caps">UCLA</span> has a **[Gartner Research Portal](https://kb.ucla.edu/link/581)** providing Gartner membership benefits to all of <span class="caps">UCLA</span>.

**<span class="caps">EXTERNAL</span> <span class="caps">TRAINING</span> <span class="caps">COMPANIES</span>**  
Although there currently isn’t a volume discount with any of the external providers of technical training, most of them offer educational discounts. If the material you’re looking for isn’t available from the above resources then here are other companies that have been known to provide good quality classes:

- [Quickstart](http://www.quickstart.com)
- [New Horizons](http://www.newhorizons.com)
- [Help Desk Institute](http://www.thinkhdi.com)