# Information Technology Infrastructure Library  (ITIL)

Information Technology Infrastructure Library (ITIL®) consists of best practices for implementing a IT Service Management (<span class="caps">ITSM</span>) framework.

Some resources to learn more:

**Courses**

Lynda

- [https://www.lynda.com/IT-Network-Administration-tutorials/ISO20000/184460-2.html](https://www.lynda.com/IT-Network-Administration-tutorials/ISO20000/184460-2.html)
- [https://www.lynda.com/Network-Administration-tutorials/](https://www.lynda.com/Network-Administration-tutorials/)<span class="caps">ITIL</span>-Foundations/184459-2.html

<span class="caps">ITIL</span> certification Class Pink Elephant ([http://www.pinkelephant.com/en-US/Course/](http://www.pinkelephant.com/en-US/Course/)<span class="caps">ITIL</span>-Foundation)

- I’m told that if you buy an <span class="caps">ITIL</span> Intermediate level course (that includes the certification test) you get the <span class="caps">ITIL</span> Foundation (&amp; certification test) <span class="caps">FREE</span>.

**Online Articles and Text:**

- [http://www.bmc.com/blogs/itsm-or-itil-that-isnt-the-question/](http://www.bmc.com/blogs/itsm-or-itil-that-isnt-the-question/)

Safari Proqest Books:

- [http://proquest.safaribooksonline.com/book/library-and-information-science/9781491938737](http://proquest.safaribooksonline.com/book/library-and-information-science/9781491938737)
- [http://proquest.safaribooksonline.com/book/operating-systems-and-server-administration/virtualization/9781491907832/2dot-operational-transformation/itilbased\_operational\_process?query=((itil))#snippet](http://proquest.safaribooksonline.com/book/operating-systems-and-server-administration/virtualization/9781491907832/2dot-operational-transformation/itilbased_operational_process?query=((itil))#snippet)