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The UCLA Login system assumes that your IP address doesn’t change during your session, but some departments on campus (Med Center for one) run Network Address Translation (NAT) on their internal networks and this changes the IP address. The solution for the us...

The purpose of this knowledgebase is to share questions and answers among the dozens of Help Desks we have at UCLA. Some of our technology questions are specific to our departments, but our guess is that there are a large number of common questions. We believe...

There will probably be many criteria for measuring the success of this UCLA Knowledgebase experiment. But the first one is how many people contribute to it and how often. Here are some numbers to start measuring that. For now they’ll be added manually. Date ...

This article is posted for historical purposes.Here’s our first contest:“We Want Your Questions” raffleDate: May 10, 2006 11:23:36 AM PDTDear Help Desk Consortium members: Please take advantage of this funand valuable opportunity. Also please share this ema...

As a contributor to the UCLA Knowledgebase, first you need to login. Then go to https://kb.ucla.edu/link/240 and edit it to add yourself. Or if you are shy, add just your sources in the top half of the page. Search your department and make sure those articles...

While we hope that everyone who adds a new article to the UCLA Knowledgebase will search first to avoid duplicating anything, occasionally it happens. Since the Knowledgebase is an experiment in community sharing, anything you can do to help solve the problem ...

Knowledgebase Features Anyone employed by UCLA can edit any article, or add new ones. Or you can post questions. WYSIWYG editing, easy to learn. We keep track of all edits by name, and now you can diff between versions to see what changed. Can search, or brows...

What is UCLA Staff Assembly?UCLA Staff Assembly is an organization “for staff, by staff”. Through educational, social, and community programs, we foster staff engagement in support of UCLA’s mission. The benefits include leadership opportunities, networking,...

LearnIt.ucla.edu is exactly what you are looking for. There are many links to all the IT resource options such as www.Lynda.com, Safari Books Online, Microsoft IT Academy, UCLA on iTunes, and the UCLA Knowledgebase. All of these resources offer basic and gener...

Both www.learnit.ucla.edu and www.kb.ucla.edu both have a wide variety of guides and tips for diverse collection of general software tools.When seeking an overview of a software package in Lynda.com, try the “fundamentals” or “up and running” version of the so...

Keith Rozett updated this Knowledge Base after a 7-year hiatus.The biggest change was the ability to review existing articles.Review Articles feature Logged-in users are encouraged to check existing articles for correctness, broken links, etc. A Review Article...

Make sure you are logged in to the Knowledge Base. Before creating a new page, please search the Knowledge Base and confirm there is not already a similar page. Decide where to categorize your new page. Choose a book and, optionally, a chapter to create the...

If you are logged in, you should be able to delete any pages you have written. For other pages, please do not change the title or the content, but add TO BE DELETED as a tag and to the top of the page, with an explanation if necessary. That way it’s easy to se...

You should post anything that you think might be helpful in the future. This could include: links to UCLA resources links to resources of use to people at UCLA links to your own or other tutorials links to hard-to-find writeups links to useful resources...

Anyone employed by UCLA, full- or part-time, can post answers to this Knowledge Base and edit other people’s answers. All contributors' names will show up in the page history and all previous versions of answers will be saved. If you find mistakes in the Know...

This UCLA Knowledgebase is being planned and built as an experiment first in cooperation between various help desks on campus, and then later as a resource for the entire campus. Here are some introductory questions and answers. What is the purpose of this Kno...

Search See the BookStack User Documentation information on advanced searching: https://www.bookstackapp.com/docs/user/searching/  Browsing The home page shows the most recently updated pages. Clicking on Books will show all the topics there are pag...

Please Do Update articles in your area of expertise. Create a new page if you want to remember a particular tool, technique, or website and it’s not private information. Create a new page if you want to share a resource or some information that has helped ...