How will we measure success of this knowledgebase?
There will probably be many criteria for measuring the success of this UCLA Knowledgebase experiment. But the first one is how many people contribute to it and how often. Here are some numbers to start measuring that. For now they’ll be added manually.
Date May 1, 2006 Articles with Answers 110 Articles w/o Answers 3 Contributors 62 Contributed more than 5 4The database was announced to the Help Desk/CSC Meeting on April 12, 2006. At that time it had 23 answers and roughly 10 contributors.
Please suggest other measures of success. Remember the first target audience is the staff of the 43 Help Desks at UCLA.