Knowledgebase Etiquette

Please Do

• Find and update articles pertaining to your area of UCLA, and then subscribe to be notified if anyone else changes them.
• Find the oldest articles, and either update them, or mark them REVIEWED, DEPRECATED, TO BE VERIFIED, or TO BE DELETED
  • Update any article you think is incorrect. Make any and all changes you think are necessary.
  • If you think it should be checked by someone specific, please forward it to them and ask them to make any changes necessary. If you’re not sure who, forward it to the appropriate person in the Help Desk Directory http://programmers.ucla.edu/helpdesk/
  • If an article refers to something that is out of date, but might be useful to keep around for institutional memory, add DEPRECATED to the top of the article, and explain why.
  • If you think an article should be deleted, delete the text, and replace it with “This article was out of date and is marked for deletion.” And tag it TO BE DELETED. (Someone with delete privileges will get around to confirming your judgement and deleting it in a few days.)
• If you think an article title should be changed, remember that this will break any bookmarked link, but sometimes that may still be the right thing to do. If so, make the title change, then notify the original poster, updaters, or the appropriate person in the Help Desk Directory http://programmers.ucla.edu/helpdesk/
• Look for articles where you can contribute to like anything titled “Has anyone tried …”
• Add yourself to http://kb.ucla.edu/articles/how-do-you-keep-up-with-technology
• Post an article if you want to remember a particular tool, technique, or website, and it’s not private information.
• Post an article if you want to direct people to little know sections of your department website.
• Post an article if you want to collect a set of other articles together, e.g. Advice for new faculty.

Please Don’t

• Post a new article without searching to see if it’s already in the knowledge base.