What other universities have knowledgebases and what can we learn from them?

• Indiana http://kb.iu.edu/ – award winning, 12 fulltime editors, $1.2 million budget?
  • About the Knowledge Base
  • What is the history of the Knowledge Base?
  • How does the Knowledge Base work?
  • There are three “front doors” to the Knowledge Base: the menu, the glossary, and the search page.
    • The menu is sort of a hierarchy of categories, but leads to only a small subset of the total Knowledge Base content.
    • The glossary is an alphabetical collection of all the “What is…” documents in the Knowledge Base.
  • Strong, well funded central approach with long history behind it. Ours seems more like a way of sharing information between widely distributed departments.
• North Carolina – http://help.ncsu.edu/
• Princeton http://helpdesk.princeton.edu/kb/search.plx
• Wisconsin – http://helpdesk.wisc.edu/
• UC Davis – http://xbase.ucdavis.edu/
• UC Santa Cruz – is doing something interesting according to Ruth Sabean