Restoring a Moodle Collaboration Site from Archive to Production

If you are trying to restore a collaboration site from Archive unto Production but are getting user data errors, check to make sure that all users who appear in the error box have the exact same user information in their profiles on the Archive and Production servers. (You can open two windows and do a side-by-side comparison.) For example, make sure all email addresses and ID numbers match exactly between like users. If they do not, Moodle will not let you restore the course unto the production server (because it assumes this is not the same user). Please refer to the attached document for screen shots.

In order to change users email addresses, you will need Site Admin access and the knowledge of how to edit the Moodle database. Please contact Caroline Tam mailto:caroline@ssc.ucla.edu or Nick Thompson for help.

Note: Since Moodle 1.9.7 all user fields must exactly match between all the instances of the same courses residing on different servers in order for restore to work.