I am getting this error message when I try to log in: "Your login is no longer valid. Please try logging in again."

There are two possible ways you can resolve this. First, are you get this message after logging in or before you had a chance to? If it is before you log in, my guess is your internet browser might be saving your logins and if you close the window before you sign out, the next time you go to the page, it’s assuming that you’re still logged in. (Sometimes your internet browser might save information about a page you were just on and it will attempt to recall it for you when you return to the page, sometimes it is a helpful thing, sometimes it can be a hassle).

To fix this, if you’re using Firefox, go to the “Tools” menu of your web browser, and select “Options”. Click on the “Privacy” option and look for “Cookies.” Then hit “Clear.” Refresh your page and attempt to log in again.

For Internet Explorer, go to the Tools menu and select “Internet Options.” Click on the “General” tab and look for “Temporary Internet Folder,” then hit “Delete cookies.”

Now if you’re on a Mac and are using Safari, click on “Safari” at the top of the menus and select “Preferences.” Click on the “Security” tab and then click on “Show Cookies.” You can either delete all the cookies, or select certain ones. It is alright to delete them all since cookies aren’t supposed to save passwords. If you’re trying to log in with your Brunin Online account or your University ID, and want to select certain ones to delete, then search for “ISIS” under the “Name” field.

Now if this error occurs before you had a chance to log in, the error page coming from the cached memory. What caching does is it saves information to the temporary folders and each time you go to the site, it will try to pull from the cached memory to make the download of the page faster. To remove cached items, follow the same steps to removing cookies, except, look for “cache” instead of “cookies.”