Trouble printing from office 2010 on a xerox printer

I’m having problems printing documents in Word 2010 on our Xerox printer. A colleague found a temporary solution:

To enable printing with Word 2010, when you are ready to print, select printer properties . From the window that opens, select Advanced Options. In that window there will be two lines labeled True Type Fonts. On the first one select, “download softfont” and on the second, select “download as bitmap”.

That should fix the problem. Unfortunately, you have to do it for every document.

Has anyone experienced the same issue, found a permanent solution, or perhaps knows of a cause? I think I’m the only one in my office experiencing this and we are trying to do some further trouble shooting.

thanks!