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Does Social Sciences Computing provide 24/7 support?

Mike Franks says:

SSC does not have 24/7 support but:

  • our network and servers are monitored and they page different staff members when there are any issues.
  • our Support Desk closes at 5 on weekdays, for general support
  • but for Classweb we have a feedback form that emails to the Help Desk, Caroline Kong, and Kevin Kitagawa.
  • The Help Desk answers whenever the lab is open (M-R 9-9, F 9-5 and Sat and Sun 12-4) and the rule is that any response should be cc’d. Mike Franks often respond to email in the evenings and on weekends, though it’s not guaranteed service.
  • http://www.sscnet.ucla.edu/classweb/feedback_classweb.php
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