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Users unable to access AIS Document Direct due to Java errors likely have a workaround from AIS:https://ucla.service-now.com/kb_view.do?sysparm_article=KB0010708This is likely due to Java version incompatibilities with the latest versions of Java installed on ...

The HP LaserJet 1012 does not have a Windows 7 driver.The Windows Vista driver for the LaserJet 1012 should work, or the Windows 7 LaserJet 1015 driver.Two methods to make this work:1) download the Windows Vista driver and extract the driver files to a tempora...

OS X by default hides file extensions on files, so users may be confused when they have files that are not recognized at all by OS X and hence do not open.One source of the error is the fact that the file in question has no extension at all.To check for a sing...

“This copy of the Install OS X Mavericks application can’t be verified. It may have been corrupted or tampered with during downloading.”May occur with other versions of OS X besides OS X 10.9 Mavericks as well, when attempting to install OS X from USB flash dr...

1Password 3.9.20 add-on for Firefox displays both the “1P” and the 1Password key icon in the Firefox toolbar in Firefox 29.0.This is a result of 1Password’s add-on not yet properly supporting Firefox 29’s new UI— Firefox 29 changes extension display behavior. ...

Faculty, graduate students, and others may have web-based profiles on Drupal based sites.Particularly for the publications section of user pages, uploading files is important.To upload files, using Geography website profiles as an example:Please note many site...

In some cases, a previously activated Microsoft Office 2010 installation may lose its activation.Reapply the MAK does not help as it loses activation immediately thereafter. Querying the Office 2010 activation status confirms it is activated, then activation i...

Firefox 43.0.1 introduced a new "visit: suggestion at the top of the list of sites returned in searches entered into the address bar.To disable this (standard behavior prior to 43.0.1): Go to about:config Change browser.urlbar.unifiedcomplete to falseTo enable...

Multiple versions of Adobe Flash may show in some browsers.Firefox as an example:Mozilla SupportThis may be fixed by removing older versions of the plugin in the Flash player installation folder (NPSWF32) and possibly (re)install the latest Flash player. (32 b...

After replacing the drum on a Brother HL-2270dw printer, the drum replacement light may still be flashing on and off indicating replacement is needed.To reset the drum replacement LED: Open the front door to the printer Press and hold the “Go” button until all...

HP Laserjet 1010 and Laserjet 1012 series printers are not supported in Windows 10.However, the HP Laserjet 3055 PCL5 driver does seem to work.Plug in the printer to the computer, and turn on the printer.In the legacy Control Panel (not the new one!), go to Vi...

User previously is able to connect to eduroam, but suddenly is no longer able to in OS X.OS X wifi status shows as “connecting” and then eventually fails to connect. Deleting eduroam wifi profile doesn’t help, as user still cannot connect, and the prompt for a...

Some users have reported issues that documents they could previously edit in Word are no longer editable.After checking document security options and finding no security applied that would prevent editing, it turns out the document had somehow defaulted to ope...

HP EliteDesk 800 G4 systems may experience a BSOD upon startup after the installation of Windows 10 October 2018 updates.Update 12 October:Microsoft fix posted, KB 4468304.https://support.microsoft.com/en-us/help/4468304If you are seeing a BSOD, please go to “...

To customize the default save location in Microsoft Office. This may be particularly useful in later versions of Microsoft Office as the default location is often changes from a user’s local Documents folder (inside My Computer) to Onedrive (Microsoft OneDrive...