After finding your department’s printer, go one line above it, type S and enter
If this worked, the S should appear to the left of your department’s printer
Update (apply) the selection by F9
Exit the screen by F12
Have the user print the document. If nothing comes out, go back to the printer list and make sure that S is next to your department’s printer. Try selecting it again.
If this still doesn’t work, call the AIS helpdesk at x66951